Yes, you can request for shifting the broadband service to another location by registering your request through our my Nexa Web portal or by writing to us at If we service the new location, our team will register the request for a location shift.
No, the currently chosen/active plan cannot be changed before the duration of the billing period, expires. You can change your plan only after your current subscription is over.
Nexa offers an online payment option available on our for both, iOS and Android, via the Web portal at, where the account can be renewed within seconds. You may raise a request for payment pickup from your residence or by contacting the number provided in the SMS you get as a notification for renewal.
Each area has a relative variance in terms of how soon the physical connections / wiring can be laid down to a particular residence. We do however, aim to get a connection installed within 2-4 days, although this can sometimes take longer, depending on the feasibility.
There are no hidden charges other than the Plan charges + One time Installation charges. After the first month, the monthly rental for the chosen plan is applicable for internet service delivery.
No payment has to be made at the time of applying for the connection. Our team will contact you to fill the CAF (Customer Agreement Form) and at that moment you need to pay the amount equivalent to the monthly charges for the chosen plan.
No, there is no data limit or “Fair Usage Policies” to impose a restriction on your internet connection. The connection speed never drops during the entire month, irrespective of the amount of data used.
Unlike other providers, we don’t have a Fair Usage Policy or enforce Traffic Management – that means we don’t artificially slow down your connection to allow other users to access our network, which would in turn make your speeds slower.
Yes, it is possible to actively use our internet services, without the use of a router, directly in conjunction with a PC / Laptop. This requires configuring a PPPoE/Dial-UP connection on the target computer.
Nexa does not deal in, nor provide routers of any kind. The customer is expected to purchase a router separately on their own. Our local partners provide routers at competitive prices, and the customer may choose to get one from them. Any dealings made in this manner or with anyone else in this regard has no relation or connection with Nexa, whatsoever.
Our team has conducted a series of tests on a wide variety of commonly found, mid-range routers and their performance. We feel that it would assist you in selecting a suitable router.
We have a points of presence (PoP) map on the homepage of our website (under network coverage), which marks the areas/localities that we service at the moment.
Click on Get Nexa connection, simply choose your city, your desired plan, enter your name, mobile number, e-mail address and your complete address to get started!